Internet/WiFi, Phones and TV


Wi-Fi will not be provided when you arrive but we will help you to get access to the internet and show you how to obtain a Wi-Fi package that you can afford.

You can arrange to have a landline (fixed phone) installed at your home and pay a monthly fee to use it, known as line rental. A landline is usually needed in order to receive internet access. 

Depending on the deal you choose, the provider will either send you the equipment to set up yourself or somebody will visit to help you install it. 

Free Wifi can sometimes be received in coffee shops, libraries and public places.


TVs in the UK must be licensed if you do the following:  

watch or record programmes as they’re being shown on TV, on any channel

watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, Now TV, Sky Go, etc.), download or watch any BBC programmes on BBC iPlayer.

We will help you get a TV licence. For more information visit:

Please note that some late night television may show content that is not appropriate for children or might be considered inappropriate.

For more information visit:

Mobile phones

There are many shops that sell mobile phones and you can often get a SIM only deal that may be cheaper than a combined phone and contract deal. We can help you understand the offers and suggest which may be best.

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